Maybank MAE app reaches RM4 trillion digital transactions
Maybank has reinforced its position as Malaysia’s leading digital banking platform, marking a significant milestone in the nation’s financial technology evolution. Since launching the MAE app in 2020, the financial services group has facilitated more than RM4 trillion in digital transactions, demonstrating substantial growth in Malaysia’s shift towards cashless commerce.
The transaction volume achieved by MAE represents approximately twice Malaysia’s national GDP, reflecting the scale of digital financial activity now flowing through Maybank’s platforms. This achievement underscores the accelerating pace of financial inclusion and digital connectivity not only within Malaysia but also across the broader ASEAN region. The MAE app has emerged as Malaysia’s preferred mobile banking application for everyday financial needs, offering integrated banking and lifestyle features that address evolving customer requirements.
Current user metrics reveal that Maybank serves 10.7 million MAE users and maintains a 48 percent market share of mobile banking transaction volume throughout Malaysia. This commanding market position places Maybank ahead of competing financial institutions in processing both the volume and value of transactions across major payment infrastructure services. The platform leads in key services including DuitNow transfers, QR payments, FPX transactions, and JomPAY bill payments, establishing itself as the dominant force in Malaysia’s digital payment ecosystem.
Maybank continues to pioneer Malaysia’s cashless transformation through its Scan and Pay feature, which enables instant, zero-fee transactions for both individuals and businesses. The bank introduced QR payments to Malaysia in 2017, establishing an early-mover advantage that has translated into sustained market leadership. Transaction data from August 2025 shows that Scan and Pay activity through the MAE app has grown 51 times compared with 2020 levels, indicating exponential acceleration in QR payment adoption. During 2024 alone, Maybank recorded a 26 percent increase in new merchant registrations, expanding cashless payment acceptance to additional restaurants and retail outlets nationwide.
The MAE app architecture incorporates comprehensive security features designed to protect customer transactions and financial information. The platform’s digital wallet functionality offers flexibility, allowing customers to maintain separate spending and savings accounts with a current limit of RM10,000. This wallet maintains the same robust security protocols applied to standard Maybank savings and current accounts, providing customers with equivalent protection and peace of mind for everyday transactions.
Usage patterns demonstrate strong customer engagement with MAE’s integrated features. The app has enabled the creation of approximately eight million Tabung savings accounts, strengthening household savings habits and supporting long-term financial planning objectives among Malaysian users. Approximately nine out of ten customers with MAE Wallet accounts actively utilize the service for daily transactions, with security and ease of use cited as primary reasons for sustained engagement and customer loyalty.
To celebrate its fifth anniversary, Maybank is conducting the MAE Turns 5 campaign from October 30, 2025 through January 31, 2026. Customers depositing a minimum of RM200 from other banks and digital wallets into their MAE Wallet can earn a 5 percent annual return, calculated on a daily basis. Participants must complete deposits and enter the reference code by November 30, 2025, while maintaining their deposited amounts until the campaign conclusion to receive the promotional returns.
